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Supercharge Your ConnectWise Tickets with AI-Driven Support

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ConnectZero seamlessly integrates powerful language intelligence into ConnectWise, empowering your team to solve tickets faster and smarter.

  • Single Sign-On (SSO) with ConnectWise
  • Custom Prompts & AI Chat
  • Video-to-Text Transcription
  • Free Beta Access Coming Soon
Request Beta Access
Beta will launch in approximately 12 weeks. Sign up now to be first in line.

Tired of Repetitive Ticketing? Let AI Handle the Heavy Lifting

In the world of Managed Service Providers (MSPs) and IT support, resolving tickets quickly and accurately is key. But repetitive tasks like searching for the right information, rewriting standard responses, and juggling multiple windows can slow your team down. ConnectZero solves these problems by bringing advanced AI capabilities directly into your ConnectWise environment. No more wasting time on copy-paste or manual data entry. Our solution streamlines every step of ticket handling, letting you focus on what really matters: delivering exceptional service.

Seamless Integration Right Inside ConnectWise

Once you’ve enabled ConnectZero, a dedicated pod appears within each ConnectWise ticket. This pod hosts a powerful AI chat window and a suite of features to help you process tickets faster. Just click to include ticket details or internal notes, and our AI instantly adapts its suggestions. You can also upload a video relevant to the ticket perhaps a client’s recorded issue or your own walkthrough and our system automatically converts it to audio, transcribes it into text, and places that text into the chat prompt for reference. It’s like having an AI-driven assistant who always knows exactly what context you’re dealing with.

What's Available Right Now?

  • AI Chat Integration: Chat with our advanced AI model directly in the ticket to get real-time assistance, suggested solutions, or templated responses.
  • Custom Prompts: Create and save specialized prompts your team can reuse. They're searchable, so you can instantly find the right prompt for any scenario.
  • Video-to-Text Transcription: Upload a video, and ConnectZero automatically converts it to audio and then to text. Perfect for tickets involving recorded walkthroughs or screen captures.
  • Single Sign-On (SSO) with ConnectWise: No extra logins needed. Your ConnectWise credentials are all you need.
  • Contextual Ticket Input: Add ticket info (and optionally internal notes) to the AI chat with a single click. This ensures the AI suggestions are always relevant.
  • Reset for a Fresh Chat: Need to pivot or start a new conversation? A single button resets the AI session, clearing out the previous context.

Coming Soon: Even More Game-Changing Capabilities

We have exciting updates in the pipeline that will make ConnectZero even more indispensable for MSPs and IT support teams. Here’s a glimpse of what you can expect:
  • Advanced Logging Preferences
  • Option to store, limit, or never save chat logs according to your compliance needs.
  • Automatic Password & Sensitive Data Removal
  • If credentials inadvertently appear, our AI will detect them and ensure they're stripped or masked.
  • User-Based Tone & Writing Styles
  • Customize how AI writes based on each user's personal style or keep a consistent brand voice.
  • Role-Based Model Selection
  • Assign higher-level AI models to senior staff and more cost-effective options to junior team members.
  • Customer-Specific Fields
  • Dynamically pull or store custom client information for more tailored support responses.
These features are under active development based on user feedback. By signing up for our beta, you’ll help shape these capabilities!

Designed by Industry Experts, Built for Efficiency

  • Streamlined Workflow: Manage tickets, gather context, and respond quickly all within ConnectWise.
  • Increased Productivity: Eliminate repetitive typing, reduce overhead, and close tickets faster.
  • Improved Accuracy: Let AI check the context and recommend clear, consistent answers.
  • Scalable & Secure: Integrates with your existing ConnectWise security protocols, including SSO.
  • Innovation Backed by Experience: ConnectZero is made by a team that specializes in creating ConnectWise integrations, so you can trust we understand your world.

Ready to Experience the Future of Ticket Resolution?

Our beta program is not yet live, but you can secure your spot by requesting early access today. As a beta user, you’ll get to:
  • Test cutting-edge features before anyone else.
  • Provide feedback that directly shapes our product roadmap.
  • Enjoy free access throughout the beta period.
  • Receive priority support from our development team.
Request Beta Access
We’ll reach out as soon as the beta is ready. Thank you for helping us build the best AI-powered ConnectWise solution!

How to Get Started (Once Beta is Live)

  • Sign Up: Fill out the beta request form. We'll confirm via email or text.
  • Early Access Invitation: Once the beta launches, we'll send your invite link and installation instructions.
  • Install & Connect: Enable ConnectZero within your ConnectWise environment using single sign-on.
  • Start Resolving Tickets: Immediately benefit from AI-driven insights, custom prompts, and more.

Meet The Team Behind The Tool

ConnectZero is dedicated to optimizing your ConnectWise experience. We’ve already built advanced solutions like our after-hours on-call service feature and a robust ConnectWise Xero accounting integration. Our mission is simple: help MSPs and IT teams do more in less time by leveraging automation, AI, and seamless workflows.

Don't Miss Out On The AI Revolution For ConnectWise

Be among the first to transform ticket management with AI-powered prompts, integrated video-to-text transcription, and effortless SSO. Sign up now and secure your spot in our upcoming beta. We can’t wait to show you what’s next for ConnectZero!
Request Beta Access

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