Our Privacy Policy outlines Connect Zero’s Privacy Policy and data protection practices relating to our website, and any products and services we offer. For the purposes of this Policy, we will call these things our ‘Services’.
By using our Services, you agree to be bound by this Privacy Policy.
If your Personal Information was provided to us by another party, we will have sought their confirmation that you authorised them to provide us with your Personal Information in accordance with this Privacy Policy and that they informed you of your rights to access and request correction of your Personal Information, as set out below.
We may update our Privacy Policy from time to time to reflect changes to applicable law or changes to our business practices. The updated Privacy Policy will be published on this website and the updated policy will apply to all Personal Information held from that time onwards.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. Contact us for more information on how we treat your other data.
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Connect Zero and all its wholly owned subsidiaries.
Our headquarters are in Australia.
Contact details for Connect Zero are available on the Contact page.
You can find more information about the Services we offer on our Home page, and other pages on our website.
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your personal data when you fill out a form, or contact us. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Information we collect automatically
We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (for example, by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please contact us via the Contact page on our website.
Information we get from third parties
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
If you’re someone who doesn’t have a relationship with us, but believe that someone has entered your personal data into our websites or services, you’ll need to contact that person for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).
One of the main ways we use your personal data is to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
We may contact you through a variety of channels, including but not limited to email, telephone, SMS and in-product communications. But don’t worry, we will always respect your communications preferences and you can amend these at any time by contacting us, or by unsubscribing at the bottom of our messages (if this option is available).
This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones
For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.
In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report
We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
When we share data, it may be transferred to, and processed in countries other than the country you live in – such as to the country where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
If you have any questions about how we transfer data from the country or area you live in, please contact us via the details available on the Contact page.
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
For more information about our security processes, contact us on our Contact page.
We can also provide you with information to keep up to date on known phishing and other scams targeting our community, and give you more information on how to protect yourself from them.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or make your request from the Contact page.
You can exercise these rights at any time by making a request from our Contact page.
If you’re not happy with how we are processing your personal data, please let us know by getting in touch from the Contact page. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch via our Contact page.
As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.
Contact us from the Contact page.
