Frequently asked questions
Frequently asked questions about 3CX ConnectZero
Pricing, licence requirements, security, hosting and support. If your question is not covered here, drop us a line and we will reply within one Adelaide business day.
Section
Pricing and billing
What does ConnectZero cost?
See the pricing page for the current breakdown.
Why USD when you are an Australian company?
Because the CRM marketplace bills in USD and that is where we sell. We are an Adelaide team, but the product is sold internationally.
Is there a setup fee?
No. No setup fee, no contract minimum, no per-seat charge.
How is usage measured?
Calls are counted on successful sync to the CRM. Workflow triggers are counted on the trigger firing.
Can I cap usage?
We do not currently expose a hard cap. If predictable monthly cost is critical, contact us and we will work out an arrangement.
Section
3CX licence and compatibility
What 3CX licence do I need?
3CX v18 or newer with API access enabled, plus a 3CX API user with Recording Manager and Reports User roles, or System Administrator. Full detail on the 3CX licence requirements page.
Does it work with hosted 3CX or PBX Express?
Sometimes. Some hosted and Express tiers restrict the API authentication mode. Email support@connectzero.app with your edition and we will confirm.
What 3CX version do you recommend?
v20 or newer, because that adds native call transcription on attached recordings.
Section
Security and data
Where is ConnectZero hosted?
Our application infrastructure runs in Australia. The CRM platform sets its own hosting region (US-based).
Do you store our call recordings?
No. Recordings are streamed from 3CX to your CRM. We do not archive audio on our side.
How are our 3CX credentials stored?
Encrypted at rest. Only the deployment that needs them can read them.
Is the integration GDPR and Australian Privacy Act compatible?
See our privacy policy for the full data handling statement.
Section
How it works
How quickly do calls appear in the CRM?
Typically under ten seconds. The recording attaches once 3CX finalises the audio, usually within two minutes.
What if 3CX is restored from a backup?
Handled automatically. Connect Zero de-duplicates calls on the call leg ID together with the call date and time, so a restored PBX that reissues old IDs cannot collide with calls already in your CRM. Sync keeps running, no support ticket needed.
Can we sync calls from multiple 3CX systems into one CRM location?
Yes. Multi-PBX per location is supported.
Do internal extension-to-extension calls get logged?
Off by default. You can switch them on in Settings.
Section
Support
How do I reach support?
Email support@connectzero.app with your CRM location ID, the call time (with timezone) and a short description of what you expected versus what actually happened.
What are your support hours?
Adelaide business hours (ACDT/ACST). We respond to inbound support within one business day.
Can I phone you?
Yes. (08) 7008 7870 during Adelaide business hours.
Still got a question?
Email us or call during Adelaide business hours. We reply within one working day.
