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FAQ
Frequently asked questions
Twelve questions we hear most often from agencies and in-house teams evaluating Connect Zero for 3CX.
Compatibility
Which versions of 3CX does this work with?
Connect Zero for 3CX requires the 3CX AI Edition (the edition previously known as Enterprise) on V20, licensed for 8 simultaneous calls (8SC) and above, in either hosted or self-managed deployments. Lower editions do not include the AI transcription and sentiment features or expose the Configuration API the integration reads. We recommend you run a current 3CX release for security regardless of this integration.
Which CRM platforms are supported?
The product is built for whitelabel CRM platforms commonly used by AU agencies. The integration installs from the CRM marketplace; your CRM platform handles the install handshake. Connect Zero does not require a separate signup.
Can I run it without 3CX?
No. This product is specifically for 3CX phone systems. If you run a different phone platform and want similar functionality, contact us; we may build a connector if there is enough demand.
Setup + install
How long does setup take?
Five to ten minutes. Install from the marketplace, create a Configuration API client in your 3CX admin console with the System Administrator role, copy its client ID and secret into Connect Zero, configure the AI summary defaults, and completed calls sync to the CRM on a regular schedule, within minutes.
Do I need an Adelaide-based 3CX tenant?
No. Your 3CX tenant runs wherever 3CX runs. Connect Zero connects via the 3CX Configuration API regardless of geography.
Performance + latency
How long does it take for a call to appear in the CRM?
Connect Zero reads completed calls from the 3CX Configuration API on a regular schedule, so a call appears in the CRM within minutes of finishing. The sync runs continuously; each cycle picks up calls completed since the last one.
What if the AI summary takes longer to generate?
The call activity lands in the CRM on the next scheduled sync, within minutes, with caller, duration, and recording URL. The AI transcription, sentiment and summary write to the same activity, so the full record is in place once the sync completes.
Pricing + billing
Why USD and not AUD?
The CRM marketplace meter is USD. The marketplace operator sets the currency. Our two ConnectWise-side products (Invoice Sync and Timesheets) bill in AUD via Stripe.
Does the bill increase with call volume?
No. The meter is per-client account per month, not per call. Unlimited calls per active client account.
Edge cases
What happens if my CRM endpoint is down?
The integration retries the write with exponential back-off for up to an hour. Most CRM platform outages resolve within minutes. If your CRM is down longer than an hour, the call activity lands on a later sync once the CRM recovers; nothing is lost permanently.
What about international caller IDs?
Number normalisation handles country codes, leading zeros, and common international format variants. If a number does not match an existing CRM contact, a placeholder is created prefixed with the number for the rep to merge or rename.
Can I limit the call activity to specific 3CX extensions?
Yes. Set an extension allowlist in the integration settings. Calls on other extensions are ignored. Useful for separating internal calls from customer calls.
Question not answered here?
Email hello@connectzero.com.au, ring the Adelaide team during business hours, or install the trial and ask in the in-product chat. We reply inside one business day.
