Continuous entry sync
Approved ConnectWise entries flow into Xero payroll timesheets on a configurable schedule. Default is every six hours. Pay-period boundaries are honoured. Mid-week edits replay on the next cycle.
Connect Zero for Timesheets carries approved ConnectWise time entries into Xero payroll timesheets on a continuous schedule. Per-staff compliance reports show who is on track and who is behind. Twilio SMS reminders nudge staff directly when their entries are missing, so the chase chain stops at the system, not at you.
Three things, continuously. First, it lifts approved ConnectWise time entries into Xero payroll timesheets per pay period, per staff member. Second, it tracks per-staff entry compliance and surfaces a dashboard showing who logged what against expected hours. Third, it sends SMS reminders via Twilio (and email fallback) to staff members who are behind, so the missing-entry conversation happens between the system and the staff member, not between you and the staff member.
ConnectWise stays your source of truth for time entries. Xero stays your payroll engine. Connect Zero for Timesheets is the layer between them that makes sure approved hours flow on the right schedule, with the right tax codes, against the right Xero organisation and the right staff record. It runs on Australian infrastructure, billed in AUD, with calendar awareness for SA public holidays.
Most MSPs run their time-entry process around a Friday afternoon chase. Techs are reminded to log. Logs come in late. The ops manager spends an hour collating. The bookkeeper retypes into Xero on Monday. Mid-week edits in ConnectWise rarely make it back into the Xero pay run; they get caught a fortnight later or written off.
Connect Zero for Timesheets removes the Friday chase. Time entries sync continuously throughout the week. By Friday close, you already know who is behind and who is on track. Pay run on Monday runs against a known-good dataset.
| Staff (5) | Mon 20 | Tue 21 | Wed 22 | Thu 23 | Fri 24 | Total / 76h | Status |
|---|---|---|---|---|---|---|---|
|
JP
Jack Patterson Senior Tech | 7.6 | 8.0 | 7.6 | 7.4 | 4.2 | 71.3 | On track |
|
LO
Liam O’Brien Tech 2 | 6.0 | 5.2 | 4.0 | — | — | 47.2 | Missing · -20.8h |
|
CB
Charlotte Bennett Senior Tech | 7.6 | 7.8 | 8.0 | 7.6 | 3.8 | 72.8 | On track |
|
MW
Mia Walker Tech 1 | 7.6 | 7.6 | 7.6 | 7.6 | 3.6 | 72.0 | On track |
|
ET
Ethan Thompson Tech 2 | 8.0 | 8.0 | 7.6 | 7.4 | — | 68.5 | Behind · -7.5h |
The product, broken into the five layers it covers. Full pillar detail lives on the features page.
Approved ConnectWise entries flow into Xero payroll timesheets on a configurable schedule. Default is every six hours. Pay-period boundaries are honoured. Mid-week edits replay on the next cycle.
Expected hours vs logged hours, per staff, per pay period. Filter by team, site or date range. Aggregate heatmap, individual timeline, CSV export.
Configurable threshold, schedule and message template. Reminders go from your Twilio number. Email fallback included for staff without mobiles on file.
South Australian holidays out of the box. Other AU state calendars configurable. Custom blackout days for Christmas shutdown or conference week.
One ConnectWise tenant feeds multiple Xero organisations. Per-staff mapping. Bulk CSV import. Rollup dashboard across all orgs.
Two layers sit on top of the sync. Filler time keeps payroll honest when billable hours fall short of contracted hours. Percentage thresholds decide when staff are flagged, when SMS reminders fire, and when the team is ready for the pay run. Both are configurable per tenant.
ConnectWise records billable time against tickets, agreements and projects. Payroll runs against contracted hours. The two rarely match. A tech contracted at 38 hours who logs 32 billable hours has 6 hours of unaccounted time that still needs to land on payroll. Connect Zero generates filler entries to bring approved hours up to the contracted total, so the pay run is whole without manual top-ups.
Filler is mapped to a non-billable earning rate in Xero (your choice at setup, typically "Internal" or "Admin"). Daily caps and maximum-filler-per-period rules prevent silent over-allocation.
Compliance is the ratio of logged-and-approved hours to expected hours at the moment you check. You set the band thresholds. Defaults work for most MSPs and can be tightened or relaxed per team. The SMS reminder threshold is independent of the dashboard bands, so staff can be flagged on the dashboard before a reminder is sent.
Three reminder templates ship with the product, friendly nudge, Friday catch-up, and escalation. Edit the tone, the channel mix, and the merge variables we substitute at send time. Add unlimited custom templates and assign them per team, per compliance band, or per individual staff member. The same engine drives email fallback so reminders stay consistent across channels.
{{first_name}}
{{hours_short}}
{{period_end}}
{{cycle_time}}
{{manager_first_name}}Send is gated by the compliance band the staff member falls into. Friday catch-up only fires for staff below 70%. Escalation only fires after a missed Wed nudge plus a follow-on threshold breach. You decide the rule, the product enforces it.
The buyer is the ops manager or payroll administrator at an Australian managed service provider or service business. The team is 5 to 50 billable staff. ConnectWise Manage is your PSA. Xero is your accounting and payroll. You spend too much time chasing time entries and the pay run is the bottleneck of the week.
Three integration products under one brand. Each runs independently. A customer can run any combination side by side under one tenant.
Continuous flow of invoices, procurements, payments and credits between ConnectWise Manage and Xero, with multi-org mapping and exception alerts.
Learn moreConnectWise time entries into Xero payroll, per-staff compliance reporting, and SMS reminders for missing entries.
See featuresLive 3CX phone calls sync into the CRM, with call detail, recording playback and AI conversation summary.
Learn moreNot in v1. Connect Zero for Timesheets reads from ConnectWise time entries as the source. If you run a different time tracker, talk to us about your setup; a Hubstaff connector is on the roadmap. For now, the supported source is ConnectWise.
Yes. South Australian holidays are calendar-aware out of the box. Other Australian state calendars are configurable in the admin panel. Custom blackout days (Christmas shutdown, conference weeks) can be added per tenant.
The next sync cycle replays the edit. The Xero timesheet is updated to match the latest approved state in ConnectWise. Nothing gets dropped. The audit log records the change with timestamps so you can trace what was synced when.
Get in touch to connect ConnectWise and Xero and run your first sync. AU support during business hours.
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