What 3CX licence you need to run Connect Zero for 3CX.
Connect Zero for 3CX requires the 3CX AI Edition (the edition previously known as Enterprise) on 3CX V20, licensed for 8 simultaneous calls (8SC) and above. The AI Edition is the tier that includes AI transcription and sentiment and that exposes the Configuration API the integration reads. A lower edition will not work.
The 3CX edition you need
Connect Zero for 3CX requires the 3CX AI Edition on V20, licensed for 8 simultaneous calls (8SC) and above. Lower editions do not include the AI transcription and sentiment features or expose the Configuration API the integration depends on.
3CX AI Edition, V20
The required tier. AI transcription and sentiment are included, and the Configuration API the integration reads is exposed. Hosted on 3CX cloud or self-managed.
8 simultaneous calls (8SC) and above
The AI Edition must be licensed for 8SC or higher. Smaller call-capacity tiers are not supported.
Configuration API, System Administrator
During setup you create a Configuration API client in the 3CX admin console and give it the System Administrator role. Connect Zero authenticates with OAuth2 client credentials.
What 3CX features we use
The integration reads completed-call data from the 3CX Configuration API and the recording URL. Connect Zero authenticates with OAuth2 client credentials and reads the data on a regular schedule, within minutes of each call completing. No plugin is installed inside 3CX; the connection is read-only against your 3CX configuration.
Configuration API
Available on the 3CX AI Edition. Connect Zero reads completed-call data, including the AI transcription and sentiment, via OAuth2 client credentials on a regular schedule.
Recording URL
3CX call recordings stored per your retention policy. Connect Zero reads the URL and forwards to the CRM without re-hosting the audio.
No custom 3CX plugin
Nothing installed inside the 3CX tenant. Everything runs from Connect Zero infrastructure via standard APIs.
If your 3CX is in scope, you are good to install
If you are unsure about your edition, ask your 3CX partner or check the 3CX admin console version banner. Then install from the marketplace; the trial runs for 14 days.
