Connect Zero for 3CX watches your 3CX tenant for completed calls. When one finishes, the integration reads the call detail (caller, callee, duration, recording URL), matches the external number to a CRM contact, attaches the recording and an AI conversation summary to that contact's activity, and fires any workflow you have configured around new call activity.
Inbound, outbound, or missed. Caller ID captured.
3CX webhook fires inside seconds. Call payload pulled.
Caller ID matched to CRM contact. Recording + AI summary attached.
Any configured CRM workflow runs. Pipeline moved, task created.
Connect Zero is the bridge. 3CX owns the calls. The CRM owns the contact and the pipeline. Connect Zero stays out of both sides and only handles the moving-records-between-them work.
3CX
Your CRM
New numbers create a placeholder CRM contact prefixed with the number. The rep merges or renames the placeholder later if the number turns into a real lead.
Some 3CX configurations attach the recording minutes after the call ends. Connect Zero updates the contact activity in place once the recording URL becomes available.
If your CRM endpoint is briefly unreachable, the integration retries with exponential back-off for up to an hour. Nothing is dropped silently.
If a caller ID matches two contacts (the prospect and an existing customer), the integration logs the call to the most recently active record and flags it for review.
Calls over thirty minutes get a structured summary (key points, next steps, sentiment) rather than a full transcript dump. Both are available on the contact record.
Logged as a missed-call activity on the matched contact and counted in workflow triggers. Useful for callback-routing automations.
The live demo is ungated. Click through inbound, outbound and missed call examples, see how the recording and AI summary attach to the CRM contact in real time.
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