3CX into your CRM
Every 3CX call, on the right contact, in your CRM
Calls, recordings and missed-call alerts flow from your 3CX phone system into your CRM in under ten seconds. Your team sees every call’s context without any manual input.
- Calls land on the right contact in under ten seconds
- Recordings attach themselves inside the CRM thread
- Built and supported by an Australian 3CX partner
Jenna Keating
- 2 sec ago
Inbound call from Jenna Keating
Logged automatically, 6 min 42 sec
► Recording attached - 1 min ago
Missed-call follow-up workflow fired
SMS sent, task created for Riley
- 3 min ago
Update Call Record action
Tagged qualified, scored 8 of 10
The problem
The gap most teams live with.
Most sales and support teams run a phone system and a CRM that don’t talk to each other. Calls happen all day. They never land against the contact. Your team logs them by hand, or, more honestly, doesn’t. Recordings sit locked away on the PBX. Missed calls slip through without a follow-up.
The result is a CRM that doesn’t reflect what’s actually happening on the phones. Decisions get made on partial information. Customers repeat themselves. Hand-offs miss context.
3CX ConnectZero closes that gap. Every call your 3CX system handles is logged automatically against the matching CRM contact, with the recording attached, in under ten seconds.
<10s
From hang-up to contact timeline
Including recording attachment.
0
Manual call notes required
Logging is automatic.
5 min
Setup time, end to end
Install, paste credentials, test call.
1
Licence for multi-PBX
Agencies and multi-location operators.
What it does
In plain English, here is what the integration does.
Five concrete behaviours. Each one runs the moment a call ends, with no manual step on your team’s part.
Calls auto-log against the contact.
Inbound, outbound, missed. They appear on the right contact's conversation thread within ten seconds.
Recordings attach themselves.
Listen back from inside the CRM, in context, without opening the PBX.
Workflows fire in real time.
call.started, call.ended and missed-call trigger your existing CRM automations the moment they happen.
Automations can write back.
Use the bundled Update Call Record action to tag, note or score a call from inside a workflow. The same action your team uses by hand, now available to your automations.
One licence covers multi-PBX, multi-location.
Agencies and larger operators run everything from one place.
Adelaide, South Australia
Built by a 3CX partner who lives in this stack.
Auswide is an Adelaide-based Australian 3CX VAR partner. We deploy and support 3CX systems day-to-day across South Australia, and we built 3CX ConnectZero to fix the exact gap our own customers kept asking us about.
That means two things for you. First, we know 3CX cold. If something behaves oddly, we recognise it. Second, we built ConnectZero to behave the way a real 3CX deployment actually behaves: late recordings, restored backups, hosted vs self-managed quirks, all handled.
What this gets you, day to day.
- Australian support hours, in your timezone, in plain English.
- 3CX-native edge cases handled: restored backups, late recordings, hosted tier quirks.
- One vendor on the hook for both ends of the integration when something goes sideways.
- Direct line to the people who built it, not a tiered ticket queue.
First week
What you'll feel in the first week.
Four things change inside the first seven days of running ConnectZero against your 3CX system.
- 01
Your sales team stops typing call summaries that nobody reads.
- 02
Missed-call follow-up fires automatically instead of "I'll get to it later".
- 03
Support tickets get the call recording attached, so the next agent doesn't have to ask the customer to repeat themselves.
- 04
Your CRM dashboards finally reflect what the phones are actually doing.
Where you fit
Two audiences, one product.
ConnectZero ships ready for both sides of the marketplace: the agency rolling 3CX into client locations, and the team running its own CRM and PBX in-house.
Rolling 3CX into client locations.
One install, one licence, every sub-account live. White-label friendly, multi-PBX out of the gate, and the same Update Call Record action available to every client's workflows.
- Install once at agency level, ConnectZero appears in every sub-account.
- Multi-PBX, multi-location, on one licence.
- Same workflow building blocks every client gets, ready to clone.
Running your own 3CX and CRM in-house.
If your team lives between a 3CX phone system and a CRM all day, this puts every call on the right contact without anyone changing how they work. Sales and support both feel it inside week one.
- No habits to change, your team keeps using 3CX and the CRM the way they already do.
- Missed-call follow-up workflows fire on their own.
- Recordings on the contact, in context, no PBX login required.
Five-minute setup
Install from your CRM marketplace, paste your 3CX system address and API user credentials, place a test call. Done.
See the setup guide →Pricing
Pricing is set by your CRM marketplace reseller. Full breakdown, including the included calls allowance and overage, on the pricing page.
See pricing details →FAQ
Common questions, straight answers.
The questions we hear most often before someone installs. If yours isn’t here, the full FAQ goes deeper, or our Adelaide team replies inside a working day.
How long does setup take?
Around five minutes. Install from your CRM marketplace, paste your 3CX system address and API user credentials, place a test call. Done.
Do my historical calls back-fill?
No. Only calls placed after you install will sync. We can talk through bulk-import options if you need historical data brought across. Contact us.
What 3CX licence do I need?
3CX v18 or newer with API access. v20 or newer is recommended because it opens up native call transcription. Full requirements on the 3CX licence requirements page.
Is this an Australian product?
Yes. 3CX ConnectZero is built and supported by Auswide IT in Adelaide, South Australia. We bill in US dollars because the product is sold internationally through the CRM marketplace.
What does it cost?
Pricing is set by your CRM marketplace reseller. Full breakdown on the pricing page.
Ready to put your 3CX calls where they belong?
Install 3CX ConnectZero from your CRM marketplace in five minutes. Or talk to our Adelaide team first if you’d like a walk-through.
