What Connect Zero for Timesheets does, in five separate but connected pillars. Each pillar handles one layer of the time-entry-to-payroll problem. Together they replace the Friday chase chain with a continuous, observable, automated cycle.
The base of the product. Approved ConnectWise time entries flow into Xero payroll timesheets on a configurable schedule. Default is every six hours; configurable to one-hour or twelve-hour intervals depending on team size and API budget. Each cycle, Connect Zero polls ConnectWise for approved entries since the last sync watermark, builds Xero timesheet lines per staff member per pay period, and writes them to Xero. The cycle is idempotent, running it twice for the same window produces the same result.
Mid-week edits replay on the next cycle. If a tech edits an entry after it has synced, the new state lands in Xero on the next cycle and the audit log records the change. Pay-period boundaries are honoured automatically per the Xero pay calendar.
A dashboard per staff member showing expected hours, logged hours, and the variance. Expected hours come from the staff member's contracted hours in Xero, or set by an admin in the workspace if you want a different number for a specific role or staff member. Logged hours come from approved ConnectWise entries in the current pay period. The variance highlights who is on track and who is behind. The dashboard updates after every sync cycle, so you see freshness within hours of an entry being logged or approved.
Aggregate views show the whole team at a glance: a compliance percentage per pay period, a heatmap of expected-vs-logged by staff member by day. Individual views show the timeline of when each entry was logged across the pay period.
Nobody logs eight billable hours every single day. There are stand-ups, training, internal IT work, the gap between two customer calls. Filler time covers the difference between billable hours logged in ConnectWise and a staff member's contracted hours. The compliance dashboard reads billable + filler against contracted, so a tech with 32h billable plus 6h auto-generated filler shows as on-track, not behind. Filler maps to a non-billable earning rate of your choosing in Xero (typically Internal or Admin). Admins configure the rate, the daily cap, and whether filler is on per staff role.
When a staff member is behind on time entries against their expected hours, Connect Zero sends a configurable SMS through your Twilio account. The reminder content is editable per tenant. The schedule is configurable, typical settings are Wednesday 16:00 and Friday 14:00, but a tenant can run earlier or later, more or fewer reminders. The threshold for triggering is set per team.
Email fallback is available for staff without mobiles on file. The Twilio integration uses your own Twilio account, your own number, and your own message budget. We do not gateway your SMS through Connect Zero infrastructure; your reminders come from your number, with your branding.
Wherever your team works, you set the calendar. Load a country or state preset, then add or remove dates per workspace. Public holidays remove that day from expected hours automatically, so a tech is not flagged as behind for not logging on a holiday. Christmas shutdowns, conference weeks, regional one-offs and on-call gaps go in the same calendar as custom blackout days.
Each workspace runs its own calendar. Multi-site businesses can run different calendars per branch or per Xero organisation. Compliance percentages and the SMS reminder threshold all recalculate against the working-day count the calendar defines.
One ConnectWise tenant can feed multiple Xero organisations. The typical case is a multi-site MSP with separate Xero books for the Adelaide office, the Sydney office, and the holding company. Per-staff mapping decides where each member's hours land. Sync routes their entries accordingly. The mapping is set at setup and editable any time. Bulk-import the mapping from CSV when you onboard, or hand-edit it as staff move between entities.
The compliance dashboard rolls up across all mapped Xero orgs into one tenant view, so the ops manager sees the whole team without switching between Xero books. Drill into a specific Xero org for that office's view.
The live demo is in-tenant, ungated, and shows the dashboards, the compliance reports, and the sync log against synthetic data you can poke at without signing up.
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