Connect
Zero vs WiseSync: ConnectWise to Xero, compared honestly
If you are weighing up Connect Zero against WiseSync for syncing
ConnectWise invoices to Xero, this page is the honest comparison most
MSPs say they want and rarely find. We cover what each option is built
for, where each fits, and the practical differences that matter on a
Tuesday afternoon when invoices need to land in Xero before the books
close.
TL;DR: WiseSync is the long-established ConnectWise
to Xero connector and is now owned by ConnectWise, with the brand
consolidating under WisePay. It suits MSPs who want the incumbent option
from the PSA vendor itself. Connect Zero is the purpose-built Australian
alternative that publishes flat per-location pricing, cancels by
uninstall, and ships in roughly half a day. Choose WiseSync if you want
the PSA-vendor bundle. Choose Connect Zero if you want transparent
pricing and zero lock-in.
At a glance
| Connect Zero | WiseSync | |
|---|---|---|
| Pricing model | Flat per location, per month, published | Quote-based, not published since the WisePay consolidation |
| Setup time | About half a day | Roughly a day, often longer |
| Lock-in | Cancel any time by uninstalling | 30 days notice in writing before the next billing cycle |
| Per-seat fee | None | Not applicable but bundled into the quote |
| Country of origin | Australia, Adelaide | Australia, expanded globally, now part of ConnectWise |
| Public pricing | Yes, on the pricing page | Not currently published since the WisePay rebrand |
Features
WiseSync is a mature ConnectWise to accounting connector with deep
coverage across the ConnectWise PSA stack, Autotask, QuickBooks Online
and Xero. It is the option you reach for when you want the incumbent
vendor and the long product history. The feature set covers multi-entity
Xero mapping, tax rate translation, customer matching and the full
invoice lifecycle, with an in-product reconciliation queue that a
finance team can work through line by line.
Connect Zero takes a focused approach. It is purpose-built for the
ConnectWise to Xero pairing only, with no horizontal ambition to also be
your QBO or NetSuite bridge. That focus shows in the small number of
moving parts, the transparency of what is happening at each step, and
the speed of setup. Multi-entity Xero mapping, customer matching by name
and email, location and department mapping, and tax handling are all in
the base product.
For most MSPs running ConnectWise into Xero only, the feature gap is
narrow. For MSPs running a mixed accounting estate, WiseSync’s breadth
is the right answer.
Pricing
WiseSync’s public pricing pages now redirect to WisePay’s
payment-processing pricing, which covers per-transaction fees on card
and bank debit rather than the monthly subscription cost of the
ConnectWise to Xero sync itself. The current public state is that sync
pricing is by quote.
Connect Zero publishes USD 39 per location per month as the standard
plan. Call sync and workflow trigger meters are separate and only apply
to the 3CX bridge product, not the ConnectWise to Xero side. For an MSP
with one Xero entity, you pay the published rate. For multi-entity MSPs,
pricing scales by location.
Total cost consideration: With WiseSync you need to
request a quote and factor in any setup fee, training time and the
30-day cancellation window. With Connect Zero you pay the published rate
from day one and uninstall whenever you choose.
Setup and onboarding
WiseSync’s onboarding has an expert-services component and is
typically scheduled across a few sessions. The team is experienced and
the playbook is mature. Expect roughly a day of total effort for a
single-entity MSP, longer for multi-entity.
Connect Zero is designed to be installed by the MSP without a
vendor-led session. The setup flow walks through ConnectWise API
credentials, Xero OAuth, customer matching and tax mapping in a single
guided sequence. Most MSPs are syncing within half a day. Where complex
customer mapping is needed, the team in Adelaide is available without an
upgrade fee.
Support
WiseSync has a multi-region support footprint, an in-app ticket queue
and a documented response window. The product has been in market long
enough that most edge cases have a documented answer.
Connect Zero provides Australian-hours support directly from the
Adelaide team. Smaller team, shorter chain, and no offshore handoff for
level-two issues. The same person who built the customer-matching engine
answers the customer-matching question.
Integrations
WiseSync integrates with ConnectWise PSA, Autotask PSA, Xero and
QuickBooks Online. The breadth across both PSAs and both major
small-business accounting packages is one of the headline reasons MSPs
choose WiseSync.
Connect Zero integrates with ConnectWise PSA and Xero. If you need
both ConnectWise to Xero and Autotask to QBO, Connect Zero is not the
right answer. If you only need ConnectWise to Xero, Connect Zero is
purpose-built for that pair and nothing else.
Who WiseSync suits
WiseSync is the right choice for MSPs that:
- Want the PSA-vendor’s own integration product and the credibility of
the ConnectWise brand - Run a mixed accounting estate and need ConnectWise to feed Xero AND
QuickBooks Online - Have an existing WisePay payments relationship and want one bundled
vendor for payments and sync - Are comfortable with quote-based pricing and a 30-day cancellation
window
The ideal WiseSync customer is a North American MSP with multiple
accounting endpoints and a preference for the established,
ConnectWise-owned option.
Who Connect Zero suits
Connect Zero is built for MSPs that:
- Run ConnectWise into Xero and only into Xero
- Want published pricing so the finance team can budget without a
sales call - Prefer the option to cancel by uninstalling rather than write
notice - Value an Australian vendor with Australian-hours support
- Want a product that ships in half a day rather than a week
The ideal Connect Zero customer is an Australian or Asia Pacific MSP
with one to a small number of Xero entities, ConnectWise as the PSA, and
a preference for transparent pricing.
Bottom line
If you want the long-established, PSA-vendor-owned option and you do
not mind the quote process or the cancellation window, WiseSync is a
solid choice with a mature product. If you want a purpose-built
ConnectWise to Xero bridge with published pricing, no lock-in and
half-day setup, Connect Zero is the right fit.
Ready to try Connect Zero?
- Start a free trial of Connect Zero for ConnectWise
to Xero (no credit card required for the trial window). - Book a demo with the Adelaide team to see the sync
running on a sample ConnectWise dataset. - Talk to sales if you have a multi-entity setup or
need help with the migration path from WiseSync.
You can also browse the ConnectWise Xero
hub for the full product picture, or jump to Connect Zero pricing for the
current rate card.
Frequently asked questions
What
is the cheapest way to sync ConnectWise invoices to Xero?
Connect Zero publishes its rate per location and per month on the
pricing page so you can size the cost before you sign up. WiseSync
pricing is by quote. For a single-entity MSP, the published Connect Zero
rate is usually the cheaper option, and you can run the numbers without
a sales call.
Can I switch from
WiseSync to Connect Zero?
Yes. The migration path is to leave WiseSync’s outbound sync running
until Connect Zero is configured and shadow-syncing the same ConnectWise
to Xero pairing, then cut over once the two reconcile cleanly. Most MSPs
do this over a single weekend. Connect Zero’s Adelaide team is available
to walk through the customer-matching and tax-mapping settings.
Is there a free trial
for Connect Zero?
Yes. The trial runs without a credit card and gives you enough time
to sync a representative batch of ConnectWise invoices into a sandbox
Xero entity and reconcile the result.
Does Connect Zero
require an annual contract?
No. Connect Zero bills monthly and you cancel by uninstalling. There
is no minimum term and no written notice requirement.
Will
Connect Zero work for multi-entity Xero setups?
Yes. Connect Zero supports multiple Xero entities mapped to
ConnectWise locations or departments. Each Xero entity is one location
in the pricing model.
What happens
to my data if I cancel Connect Zero?
Your ConnectWise and Xero data stay in ConnectWise and Xero. Connect
Zero is a sync layer, not a system of record, so cancelling the sync
simply stops new invoices from flowing. The historical invoices that
already landed in Xero remain in Xero.
Does
Connect Zero handle Australian GST and BAS correctly?
Yes. Tax mapping is configured during setup and Connect Zero
translates ConnectWise tax codes to the matching Xero tax rates,
including GST on income and GST on expenses. The Adelaide team has built
and supported this for Australian MSPs since the product launched.
Is
WiseSync still being developed now that ConnectWise owns it?
WiseSync is being consolidated into WisePay as the brand
consolidation continues. The sync product remains available but the
public-facing surface and pricing have moved under the WisePay brand.
For MSPs evaluating today, the practical change is that ConnectWise to
Xero sync pricing is now quote-based rather than published.
Does
Connect Zero have a partner programme for MSPs?
Yes. The Adelaide team works with MSP groups in Australia and New
Zealand on bulk-billing arrangements and shared onboarding. The standard
published price applies by default and any group arrangement is
negotiated directly.
How
long does Connect Zero take to set up for a new MSP?
About half a day for a single-entity MSP with clean ConnectWise
customer data. Multi-entity setups take longer, mostly in the
customer-matching review step. The setup wizard walks you through
ConnectWise credentials, Xero OAuth and the mapping pass.
