News from Connect Zero.
Product updates, integration playbooks, and the working-MSP context behind both Connect Zero products. Written by the Connect Zero team in Adelaide.
How 3CX v20 changes phone-system automation in the AI era
The Call Control API was rewritten. The Configuration API (XAPI) is brand new. Here is what AI agents, SaaS connectors and custom integrations can now do directly against the PBX.
Xero Payroll AU: what Connect Zero handles automatically
Specific walkthrough of which Xero Payroll AU concepts Connect Zero maps from ConnectWise time entries.
3CX call routing patterns that work with CRM workflow triggers
Five 3CX call-flow patterns and how each fires a different workflow in the CRM.
Setting up multi-organisation Xero sync from one Connect Zero tenant
Step-by-step setup for MSPs whose customers each have their own Xero organisation.
How a 12-person MSP cut six hours a week of invoice reconciliation
A working pattern from an Adelaide MSP that uses ConnectWise Manage and Xero. Real numbers, real rituals, what changed when the manual handling stopped.
How 3CX v20 changes phone-system automation in the AI era
XAPI is new. Call Control was rewritten. What AI agents and SaaS connectors can now do against the PBX.
Single Touch Payroll Phase 2: what ConnectWise + Xero MSPs need to confirm
ATO-sourced summary of STP Phase 2 reporting requirements with an audit checklist.
The procurement-to-Xero-bill mapping: every decision Connect Zero makes for you
Deep-dive on how a ConnectWise procurement record becomes a Xero bill. Field-by-field map included.
Recording attachment in 3CX ConnectZero: what gets attached and when
Walkthrough of recording attachment for inbound, outbound, missed and internal calls. Australian Privacy Act considerations included.
Month-end reconciliation: the MSP checklist
18-item month-end checklist for an MSP closing the books in ConnectWise + Xero. Printable.
Connect Zero, May 2026: payroll timesheet alerts and SA public holidays through 2027
Concrete release notes for recent meaningful Connect Zero feature additions.
ConnectWise agreements: the three billing variants and how Connect Zero handles each
Fixed-fee, time-and-materials, blended. How each appears in Xero after the sync.
